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If you are not entirely satisfied with your product we are pleased to offer a full refund or exchange within 14 working days as long as it is returned in the exact condition it arrived.

All our extensions are presented in clear packets so you can make sure you have the correct hair before removing it.

If you remove the gold ties that bind the extensions together and to the packaging, the product will be deemed non refundable.

Please return the product including all packaging along with a copy of your original invoice and a brief description for the reason for the return or the product you would like to exchange it for. You will be responsible for the postage costs and we recommend you acquire a tracking number as liberty hair extensions will not be responsible for lost returns.

Once we have received the product and it has been inspected we will issue a refund/exchange within 5 working days .

Faulty Products
We only recommend the use of Liberty Hair Extensions Aftercare Products and these must be purchased at the time of purchasing the extensions. We refuse to exchange or refund hair that has been touched by any other aftercare products other than Liberty hair Extensions. This is because some off the shelf brands contain alcohol and/or harsh chemicals that can profoundly affect hair extensions. Any colouring of the extensions is done entirely at the customers own risk and we will not refund or exchange any extensions that have been coloured, dyed or tinted.

If the hair extensions appear faulty due to quality issues, the fault must be reported to us and returned within 1 month of the purchase date due to human hair being a consumable item during wear. We require any faulty hair be returned for testing and examination. Hair must be received by us within 7 days of the reported date before any further damage can occur . If no fault is present, or the hair has been damaged in any way by the customer then the goods will be returned and we will not refund or replace the goods. Testing can take up to 30 days

Please contact us if you have any concerns about returning an item.

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